Totally 6 hours - Each day 3 hours

Recording and notes can be accessed online.

Interactive question and answers

Register today.

 Day - 1 Session 1 - IICS - Admin Roles and Responsibilities 

• Admin console overview
• Secure agent
• User creation
• User groups
• Connections
• Param files
• Licensing
• Secure agent Patching
• Scheduled maintenance
• Environmental issues
• Connection issue,
• Password error,
• Server issue

Break - 15 minutes.

  Day - 1 Session - 2 - IICS - Production support Roles and responsibilities

• Production failures and fixes
• Change request
• Data Error, backtracking
• Upstream and Downstream

 End of Day-1 session

Day - 2 Session - 1 - IICS - Production support Roles and responsibilities

• Impact analysis
• Data analysis
• Alert - Oncall - Pager alert, Mail alert
• Maintainance - hold job
• Scheduling the jobs
• RCA - Root cause analysis
• SLA - Service level agreement

 Break - 15 minutes.

 Day - 2 Session - 2 - IICS - Production support Roles and responsibilities

• CAPA - corrective and preventive action
• Service now and Jira tool overview
• Problem ticket
• Source system patching and maintenance
• Downstream impact analysis

 End of Day-2 session